{"id":30443,"date":"2021-12-29T14:37:45","date_gmt":"2021-12-29T19:37:45","guid":{"rendered":"https:\/\/www.bgjwsc.org\/?p=30443"},"modified":"2021-12-29T14:37:45","modified_gmt":"2021-12-29T19:37:45","slug":"how-to-access-your-account-online-como-acceder-a-su-cuenta-en-linea","status":"publish","type":"post","link":"https:\/\/www.goldenisleslepc.org\/?p=30443","title":{"rendered":"How to Access Your Account Online – C\u00f3mo acceder a su cuenta en l\u00ednea"},"content":{"rendered":"

Para ver la versi\u00f3n en espa\u00f1ol de estas instrucciones, haga clic aqu\u00ed<\/a>.<\/p>\n

You can download a printable copy of this guide here: How_to_Access_Your_Account_Online_\u2013_Version_1.0_\u2013_December_29,_2021<\/a><\/p>\n

To make it easier to do business with us remotely, please review the setup and function of our online payment portal. As these instructions have been created in December 2021, you can access our portal by visiting our website at bgjwsc.org and clicking on the green button labeled \u201cAccess Account\/Pay Bill.\u201d Please have your account number available before we go any further.<\/p>\n

\"\"<\/a><\/p>\n

Changes are coming to make this system more user friendly. Until the software update has been released, please be aware that you must use the desktop version of our website if you\u2019re using a mobile device. A desktop computer using the Firefox or Chrome browser is preferred. We\u2019ll be using Firefox on an iPad for this demonstration.<\/p>\n

Activating an Account<\/h2>\n

\"\"<\/a><\/p>\n

If this is your first time using the portal, please click the new user button. You\u2019ll then be asked to fill in the New User Registration form. Because of limitations in the system now, you can only use numbers and letters for your password. This password is set to never expire. Please be aware that the email address field is not case sensitive but the password field is.<\/p>\n

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Speaking of limitations, once you fill in the form, you\u2019ll get an activation email with a link to click to confirm the email account. Please be sure to click this link in the email as the process to activate your account will not work if you don\u2019t.\u00a0<\/strong><\/p>\n

I\u2019m sorry to say that this process doesn\u2019t always work so well on a mobile device, Safari or Internet Explorer so please use Edge, Firefox or Google Chrome on a desktop PC or Mac. You can copy the link and paste it into the browser if it doesn\u2019t automatically open when clicked.<\/p>\n

You will then get confirmation that the email has been confirmed.<\/p>\n

\"\"<\/a>\"\"<\/a><\/p>\n

After you\u2019ve confirmed the email, you\u2019ll need to log back in where you\u2019ll be presented with a popup asking for you to add an account. If you don\u2019t have that, please find a billing statement or call us at 912-261-7100 to get the number from our customer service staff.<\/p>\n

\"\"<\/a><\/p>\n

When you are ready, please click \u201cok\u201d and then you will see a list of blue buttons on the left. Click on manage accounts, or the \u201cadd accounts\u201d button if you\u2019re already on that screen, and add in your account number. Click the \u201cok\u201d button. You will be asked to confirm the service address.<\/p>\n

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Make sure it is accurate so that you don\u2019t find yourself paying someone else\u2019s balance, unless you are doing that intentionally.<\/p>\n

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You can add as many accounts as you wish. Please be aware that the portal does not make an automatic connection between this setup and your billing information saved by customer service, such as what you may have given us to set up paperless billing or emergency alerts.<\/p>\n

\"\"<\/a><\/p>\n

It also does not distinguish between your name and the name on your bill. If someone gives you their account number to keep up with the payments for them, that is your choice.\u00a0 If you are a property manager, you may in fact have many accounts under a landlord agreement and you can access the billing statements and pay on each account here.<\/p>\n

Until we\u2019re able to combine domestic use and irrigation system accounts, you will also need to list them both here separately. No account nicknames can be added at this time, so those with multiple accounts will have the challenge of having to know which is which.<\/p>\n

How to Pay Online<\/h2>\n

Once you\u2019re able to view your account statements, you\u2019re ready to either make a one-time payment or set up a recurring payment.<\/p>\n

\"\"<\/a><\/p>\n

Click on the \u201cpay bills\u201d button and select the account you would like to pay. Click \u201cnext\u201d and enter an amount. Click \u201cnext\u201d to select a form of payment.<\/p>\n

\"\"<\/a><\/p>\n

Click the drop down menu next to \u201cSelect Payment Method\u201d and choose the \u201cCredit\/Debit\u201d or \u201ceCheck\u201d option. Using Amex, MasterCard or Visa credit card, debit card or using an eCheck, you can pay the full balance here, apply a credit balance if you\u2019re going on an extended vacation or pay a partial amount.<\/p>\n

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Please aim to keep this balance below $100 to avoid being at risk of disconnection.<\/p>\n

If you have already been disconnected, I caution you to only use this portal during business hours as you\u2019ll need to contact our office to have service restored.<\/p>\n

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You can also save credit or debit card information here for later use or for recurring payment setup. Click the \u201crecurring payments\u201d button the left to begin that process. Once the account has been selected, you will then need to add the card information or choose from any saved payment sources.<\/p>\n

At this time, eChecks can only be processed for one-time payments.<\/p>\n

We would like for you to know that the card information is not stored locally on our servers, it is stored more securely with our merchant services provider according to strict banking industry access standards. Our staff will not be able to see, update or delete your payment information in this portal.<\/p>\n

Once you\u2019ve saved payment info, you can click on the recurring payments button to have a percentage or the full amount of the bill charged automatically on the due date of the bill. You will be emailed a receipt of that payment when it has been processed.<\/p>\n

If you get an email stating that the charge did not process but you are confident that it should have gone through, please process a one-time payment to remove the balance, delete the recurring payment, delete any saved payment info and repeat the process to set up the payment source. This would resolve any expiration date conflicts, bad numbers or simply clear out any problems that may have occurred when the merchant system saved the data.<\/p>\n

How to Update Your Saved Information<\/h2>\n

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At any point in time, you can click on the account information button to confirm the balance on the account in real-time before or after you have made a payment.<\/p>\n

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You can click on the manage accounts button if you have moved within our system. You can also update your contact email address or login password using the \u201cmy user profile\u201d button.<\/p>\n

As mentioned earlier, however, please keep in mind that this portal is independent of the customer information our staff sees in the lobby and that info saved in the emergency notification portal known as Everbridge.<\/p>\n

You\u2019re signed up to get our emergency service notifications, right? If not, please do so by clicking here<\/a>.<\/p>\n

What about paperless billing? If not, please do so by clicking here<\/a>.<\/p>\n

If you have any questions about this portal or the other ways in which we aim to serve you, please feel free to contact us at 912-261-7100 or email info@bgjwsc.org<\/a>.<\/p>\n

Thanks for your time and please remember that every day the staff of the JWSC is here to serve you.<\/p>\n

\n

Puede descargar una copia imprimible de esta gu\u00eda aqu\u00ed:<\/p>\n

C\u00f3mo_acceder_a_su_cuenta_en_l\u00ednea_\u2013_Versi\u00f3n_1.0_\u2013_December_29,_2021<\/a><\/p>\n

Para que sea m\u00e1s f\u00e1cil hacer negocios con nosotros de forma remota, revise la configuraci\u00f3n y el funcionamiento de nuestro portal de pagos en l\u00ednea. Como estas instrucciones se crearon en diciembre de 2021, puede acceder a nuestro portal visitando nuestro sitio web en bgjwsc.org y haciendo clic en el bot\u00f3n verde denominado “Access Account\/Pay Bill”. Tenga su n\u00famero de cuenta disponible antes de continuar.<\/p>\n

\"\"<\/a><\/p>\n

Se est\u00e1n produciendo cambios para hacer que este sistema sea m\u00e1s f\u00e1cil de usar. Hasta que se publique la actualizaci\u00f3n del software, tenga en cuenta que debe usar la versi\u00f3n de escritorio de nuestro sitio web si est\u00e1 usando un dispositivo m\u00f3vil. Se prefiere una computadora de escritorio con el navegador Firefox o Chrome. Usaremos Firefox en un iPad para esta demostraci\u00f3n.<\/p>\n

Activando una cuenta<\/span><\/span><\/h2>\n

\"\"<\/a><\/p>\n

Si es la primera vez que utiliza el portal, haga clic en el bot\u00f3n de nuevo usuario. A continuaci\u00f3n, se le pedir\u00e1 que complete el formulario “New User Registration”. Debido a las limitaciones del sistema ahora, solo puede usar n\u00fameros y letras para su contrase\u00f1a. Esta contrase\u00f1a est\u00e1 configurada para que nunca caduque. Tenga en cuenta que el campo de direcci\u00f3n de correo electr\u00f3nico no distingue entre may\u00fasculas y min\u00fasculas, pero el campo de contrase\u00f1a s\u00ed lo es.<\/p>\n

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Hablando de limitaciones, una vez que complete el formulario, recibir\u00e1 un correo electr\u00f3nico de activaci\u00f3n con un enlace para hacer clic para confirmar la cuenta de correo electr\u00f3nico.<\/p>\n

Aseg\u00farese de hacer clic en este v\u00ednculo en el correo electr\u00f3nico, ya que el proceso para activar su cuenta no funcionar\u00e1 si no lo hace.<\/strong><\/p>\n

Lamento decir que este proceso no siempre funciona tan bien en un dispositivo m\u00f3vil, Safari o Internet Explorer, as\u00ed que utilice Edge, Firefox o Google Chrome en una PC o Mac de escritorio. Puede copiar el enlace y pegarlo en el navegador si no se abre autom\u00e1ticamente al hacer clic.<\/p>\n

A continuaci\u00f3n, recibir\u00e1 la confirmaci\u00f3n de que el correo electr\u00f3nico ha sido confirmado.<\/p>\n

\"\"<\/a>\"\"<\/a><\/p>\n

Una vez que haya confirmado el correo electr\u00f3nico, deber\u00e1 volver a iniciar sesi\u00f3n, donde se le presentar\u00e1 una ventana emergente que le pedir\u00e1 que agregue una cuenta. Si no lo tiene, busque un estado de cuenta o ll\u00e1menos al 912-261-7100 para obtener el n\u00famero de nuestro personal de servicio al cliente.<\/p>\n

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Cuando est\u00e9 listo, haga clic en “ok” y luego ver\u00e1 una lista de botones azules a la izquierda. Haga clic en administrar cuentas o en el bot\u00f3n “agregar cuentas” si ya est\u00e1 en esa pantalla, y agregue su n\u00famero de cuenta. Haga clic en el bot\u00f3n “ok”. Se le pedir\u00e1 que confirme la direcci\u00f3n del servicio.<\/p>\n

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Aseg\u00farese de que sea precisa para que no se encuentre pagando el saldo de otra persona, a menos que lo haga intencionalmente.<\/p>\n

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Puede agregar tantas cuentas como desee. Tenga en cuenta que el portal no establece una conexi\u00f3n autom\u00e1tica entre esta configuraci\u00f3n y su informaci\u00f3n de facturaci\u00f3n guardada por el servicio de atenci\u00f3n al cliente, como la que puede habernos proporcionado para configurar la facturaci\u00f3n electr\u00f3nica o las alertas de emergencia.<\/p>\n

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Tampoco distingue entre su nombre y el nombre en su factura. Si alguien le da su n\u00famero de cuenta para mantenerse al d\u00eda con los pagos, esa es su elecci\u00f3n. Si usted es un administrador de propiedades, de hecho puede tener muchas cuentas bajo un contrato de arrendador y puede acceder a los extractos de facturaci\u00f3n y pagar en cada cuenta aqu\u00ed.<\/p>\n

Hasta que podamos combinar el uso dom\u00e9stico y las cuentas del sistema de riego, tambi\u00e9n deber\u00e1 enumerarlas aqu\u00ed por separado. No se pueden agregar apodos de cuenta en este momento, por lo que aquellos con m\u00faltiples cuentas tendr\u00e1n el desaf\u00edo de saber cu\u00e1l es cu\u00e1l.<\/p>\n

C\u00f3mo pagar en l\u00ednea<\/h2>\n

Una vez que pueda ver sus extractos de cuenta, estar\u00e1 listo para realizar un pago \u00fanico o configurar un pago recurrente.<\/p>\n

\"\"<\/a><\/p>\n

Haga clic en el bot\u00f3n “pay bills” y seleccione la cuenta que le gustar\u00eda pagar. Haga clic en “next” e ingrese una cantidad. Haga clic en “next” para seleccionar una forma de pago.<\/p>\n

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Haga clic en el men\u00fa desplegable junto a “Select Payment Method” y elija la opci\u00f3n “Credit\/Debit” o “eCheck”. Con una tarjeta de cr\u00e9dito Amex, MasterCard o Visa, una tarjeta de d\u00e9bito o un cheque electr\u00f3nico, puede pagar el saldo completo aqu\u00ed, aplicar un saldo de cr\u00e9dito si se va de vacaciones prolongadas o pagar una cantidad parcial.<\/p>\n

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Intente mantener este saldo por debajo de $ 100 para evitar el riesgo de desconexi\u00f3n.<\/p>\n

Si ya ha sido desconectado, le advierto que solo use este portal durante el horario comercial, ya que deber\u00e1 comunicarse con nuestra oficina para que se restaure el servicio.<\/p>\n

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Tambi\u00e9n puede guardar la informaci\u00f3n de la tarjeta de cr\u00e9dito o d\u00e9bito aqu\u00ed para usarla m\u00e1s adelante o para configurar pagos recurrentes. Haga clic en el bot\u00f3n “pagos recurrentes” a la izquierda para comenzar ese proceso. Una vez que haya seleccionado la cuenta, deber\u00e1 agregar la informaci\u00f3n de la tarjeta o elegir entre las fuentes de pago guardadas.<\/p>\n

En este momento, los cheques electr\u00f3nicos solo se pueden procesar para pagos \u00fanicos.<\/p>\n

Nos gustar\u00eda que sepa que la informaci\u00f3n de la tarjeta no se almacena localmente en nuestros servidores, se almacena de forma m\u00e1s segura con nuestro proveedor de servicios comerciales de acuerdo con los estrictos est\u00e1ndares de acceso de la industria bancaria. Nuestro personal no podr\u00e1 ver, actualizar o eliminar su informaci\u00f3n de pago en este portal.<\/p>\n

Una vez que haya guardado la informaci\u00f3n de pago, puede hacer clic en el bot\u00f3n de pagos recurrentes para que se cargue autom\u00e1ticamente un porcentaje o el monto total de la factura en la fecha de vencimiento de la factura. Se le enviar\u00e1 por correo electr\u00f3nico un recibo de ese pago cuando se haya procesado.<\/p>\n

Si recibe un correo electr\u00f3nico que indica que el cargo no se proces\u00f3 pero est\u00e1 seguro de que deber\u00eda haberse procesado, procese un pago \u00fanico para eliminar el saldo, elimine el pago recurrente, elimine cualquier informaci\u00f3n de pago guardada y repita el proceso para configurar la fuente de pago. Esto resolver\u00eda cualquier conflicto de fechas de vencimiento, n\u00fameros incorrectos o simplemente eliminar\u00eda cualquier problema que pueda haber ocurrido cuando el sistema comercial guard\u00f3 los datos.<\/p>\n

C\u00f3mo actualizar su informaci\u00f3n guardada<\/h2>\n

\"\"<\/a><\/p>\n

En cualquier momento, puede hacer clic en el bot\u00f3n de informaci\u00f3n de la cuenta para confirmar el saldo de la cuenta en tiempo real antes o despu\u00e9s de haber realizado un pago.<\/p>\n

\"\"<\/a><\/p>\n

You can click on the manage accounts button if you have moved within our system. You can also update your contact email address or login password using the \u201cmy user profile\u201d button.<\/p>\n

Sin embargo, como se mencion\u00f3 anteriormente, tenga en cuenta que este portal es independiente de la informaci\u00f3n del cliente que nuestro personal ve en el vest\u00edbulo y de esa informaci\u00f3n guardada en el portal de notificaci\u00f3n de emergencia conocido como Everbridge.<\/p>\n

Est\u00e1s registrado para recibir nuestras notificaciones de servicio de emergencia, \u00bfverdad? Si no es as\u00ed, h\u00e1galo haciendo clic aqu\u00ed.<\/a><\/p>\n

\u00bfQu\u00e9 pasa con la facturaci\u00f3n electr\u00f3nica? Si no es as\u00ed, h\u00e1galo haciendo clic aqu\u00ed.<\/a><\/p>\n

Si tiene alguna pregunta sobre este portal o las otras formas en las que pretendemos servirle, no dude en contactarnos al 912-261-7100 o enviar un correo electr\u00f3nico a info@bgjwsc.org<\/a>.<\/p>\n

Gracias por su tiempo y recuerde que todos los d\u00edas el personal de JWSC est\u00e1 aqu\u00ed para servirle.<\/p>\n","protected":false},"excerpt":{"rendered":"

Para ver la versi\u00f3n en espa\u00f1ol de estas instrucciones, haga clic aqu\u00ed. You can download a printable copy of this guide here: How_to_Access_Your_Account_Online_\u2013_Version_1.0_\u2013_December_29,_2021 To make it easier to do business with us remotely, please review the setup and function of our online payment portal. As these instructions have been created in December 2021, you can […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_members_access_role":[],"_members_access_error":""},"categories":[4,5],"tags":[],"class_list":["post-30443","post","type-post","status-publish","format-standard","hentry","category-for-your-information","category-general-news"],"_links":{"self":[{"href":"https:\/\/www.goldenisleslepc.org\/index.php?rest_route=\/wp\/v2\/posts\/30443","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.goldenisleslepc.org\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.goldenisleslepc.org\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.goldenisleslepc.org\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.goldenisleslepc.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=30443"}],"version-history":[{"count":0,"href":"https:\/\/www.goldenisleslepc.org\/index.php?rest_route=\/wp\/v2\/posts\/30443\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.goldenisleslepc.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=30443"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.goldenisleslepc.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=30443"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.goldenisleslepc.org\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=30443"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}