Commission Meeting Minutes 3-1-18 with Attachments<\/a><\/p>\nTo read the minutes please open or download the pdf from the link above, or you may see more below.<\/p>\n
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Brunswick-Glynn County Joint Water and Sewer Commission<\/strong><\/p>\n1703 Gloucester Street, Brunswick, GA 31520<\/strong><\/p>\nThursday, March 1, 2018 at 2:00 PM<\/strong>\u00a0<\/strong><\/p>\nCOMMISSION MINUTES<\/h1>\n
\u00a0<\/strong>PRESENT: \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong><\/p>\nDonald M. Elliott, Chairman<\/strong><\/p>\nMike Browning, Vice-Chairman<\/strong><\/p>\nCornell L. Harvey, Commissioner<\/strong><\/p>\nClifford Adams, Commissioner<\/strong><\/p>\nSteve Copeland, Commissioner<\/strong><\/p>\nTripp Stephens, Commissioner<\/strong><\/p>\nG. Ben Turnipseed, Commissioner<\/strong><\/p>\nALSO PRESENT: \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/strong><\/p>\n Jimmy Junkin, Executive Director<\/strong><\/p>\nCharlie Dorminy, Legal Counsel HBS<\/strong><\/p>\nAndrew Burroughs, Deputy Executive Director<\/strong><\/p>\nTodd Kline, Director of Engineering<\/strong><\/p>\nPam Crosby, Director of Procurement<\/strong><\/p>\nJohn D. Donaghy, Director of Finance<\/strong><\/p>\nJay Sellers, Director of Administration<\/strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong><\/p>\nChairman Elliott called the meeting to order at 2:00 PM.<\/p>\n
Chairman Elliott provided the invocation and Commissioner Harvey led the pledge.<\/p>\n
PUBLIC COMMENT PERIOD<\/strong><\/p>\nChairman Elliott opened the public comment period.<\/p>\n
There being no citizens for public comment, Chairman Elliott closed the public comment period.\u00a0<\/strong><\/p>\nAPPROVAL<\/strong><\/p>\n\n- Minutes from the February 15, 2018 Regular Commission Meeting <\/strong><\/li>\n<\/ol>\n
Commissioner Browning made a motion seconded by Commissioner Harvey to approve the minutes from the February 15, 2018 Regular Commission Meeting.\u00a0 Motion carried 6-1-0.\u00a0 (Commissioner Stephens was absent for the vote.)<\/u><\/p>\n\n- JWSC Liability and Property Insurance Renewal<\/strong> \u2013 Fred McGinty, McGinty-Gordon & Associates<\/li>\n<\/ol>\n
Pam Crosby introduced Fred McGinty of McGinty-Gordon & Associates and provided the background information that this matter of Liability and Property Insurance Renewal had been discussed in the previous Commission Meeting.\u00a0 She noted that a change in carrier for the general liability insurance would be recommended for approval in this meeting, and that regarding the property insurance an initial 10% increase with the current carrier was quoted and then negotiated down to 5%, but there were still pending quotes to be received and considered in order to attempt the reduce the increase, so a request to approve the Executive Director to make that final decision would be made.\u00a0 Fred McGinty of McGinty-Gordon & Associates presented the package of information to the Commissioners and noted that the first issue was the general liability package containing the general liability, auto liability, and physical damage coverage, public official liability and employment practices liability.\u00a0 Mr. McGinty advised that JWSC has been with Trident Insurance since the inception of the JWSC and that over a number of times since that time proposals have been solicited from other carriers, and no one else has been able to offer a more competitive liability package than Trident until this year.\u00a0 He provided that a proposal had been received from Guard Insurance which is a part of the Berkshire Hathaway Insurance Group, also they are rated A+ by A.M. Best Company, and they have offered a very competitive proposal both from a price standpoint and a coverage standpoint.\u00a0 He added that their proposal would save the JWSC $28,035 from the Trident renewal proposal. He noted that in addition the deductibles for automobile\/physical damage under Guard are $1,000 compared to $2,500 for Trident, and the general liability deductible for Guard is zero where it is $10,000 for Trident.\u00a0 He added that both of those are significant enhancements; otherwise both policy coverage forms are very broad and are basically comparable. Mr. McGinty advised that the recommendation is to accept the Guard Insurance proposal, and did add that he is always reluctant to change carriers from one who has been loyal and a reasonably stable insurer, but the differences in the proposals this time makes it difficult not to make a change.\u00a0 He continued that with regard to property the current property coverage is with ACE American Insurance Company and JWSC has been covered by them for two years; it was moved to them in 2016 from Lloyd\u2019s of London and saved the Commission $83,000.\u00a0 ACE increased their rates 10% last year due to claims and then proposed another 10% increase this year, so Mr. McGinty looked to other companies for proposals and ACE has since reduced their proposal down to a 5% increase.\u00a0 Alternative property quotes for comparable coverage and competitive pricing are still pending. He noted that the rate per dollar of coverage currently held is among the lowest he is aware of in Glynn County. \u00a0Commissioner Turnipseed commented that on the liability portion it looks like the difference was in the automobile coverage, and Mr. McGinty responded that he would not look so much at the various coverages since Trident in particular historically moves their premiums around from year to year from one policy to another due to internal requirements but they are looking at what their total package is, so those comparisons could be misleading. He added that from Trident\u2019s standpoint automobile liability is where JWSC has had claim issues in the past.\u00a0 Commissioner Turnipseed asked if this was just from autos or from autos and trucks, and Mr. McGinty noted it was from all motor vehicles that are licensed. \u00a0Chairman Elliott commented that we had a good relationship working with Trident on some legal matters and asked Charlie Dorminy if he had worked with Guard in the past.\u00a0 Mr. Dorminy advised that he personally had not, but that their firm has.\u00a0 Chairman Elliott asked him if he knew if this company was well regarded, and Mr. Dorminy was awaiting word regarding the previous working relationship his firm had with Guard Insurance.\u00a0 Chairman Elliott added that legal counsel has worked very closely with Trident, and that they had done well for us.\u00a0 Mr. McGinty provided that he was not anxious for JWSC to leave Trident and there was no agenda either way, and noted he was supportive of either decision.\u00a0 Chairman Elliott noted concern of moving away from one insurance company that we have a relationship with and going to a new insurance company. Commissioner Browning commented that while he understands the concerns if the new company checks out and Mr. McGinty is able to recommend them then he was willing to make a motion.<\/p>\n
Commissioner Browning made a motion seconded by Commissioner Harvey to move that the Brunswick-Glynn County Joint Water and Sewer Commission accept the proposal from Guard Insurance for BGJWSC\u2019s various liability insurance policies for the 2018-2019 coverage period and authorize the Executive Director to accept the best and final offer for property coverage pending any additional quotes that might be more beneficial than the 5% increase currently proposed by the current provider ACE and to also verify any issues that may exist with Guard in working them if it is determined there is an issue with them prior to the March 15th<\/sup> renewal deadline.<\/u><\/p>\nChairman Elliott asked if there was further discussion.\u00a0 Commissioner Stephens asked if the vote could be held until advice is received by Mr. Dorminy.\u00a0 Chairman Elliott agreed that the vote could be held until then and confirmed agreement with the Commission.\u00a0 Mr. McGinty provided that Guard is rated an A+ by A.M. Best which is the highest rating, and that as part of Berkshire Hathaway they are part of perhaps the strongest insurance company in the world, if not the U.S. for sure. Mr. Dorminy added that from his perspective, sometimes when you have a lower deductible insurance companies are more inclined to settle smaller claims at that deductible, and with Guard having a zero deductible they are going to be more engaged in defending their action because it is going to be their money. Chairman Elliott confirmed that what was being said was Guard has a better proposal because there is no deductible on a claim.\u00a0 Mr. Dorminy noted that it was abnormal for the premium to be lower when the deductible was lower, and Mr. McGinty agreed under normal circumstances yes, but sometimes in competitive issues such as this Guard has offered a better price and deductibles.\u00a0 Chairman Elliott inquired if Guard had asked for all of the JWSC liability claims history, and Mr. McGinty responded yes, they were provided with and aware of the history from the past five years.\u00a0 With the agreement of Commissioner Harvey, Chairman Elliott noted to wait on the vote until advice is received regarding the previous working relationship with Guard.<\/p>\n
The formal vote was delayed until later in the meeting with the motion and second having already been made.<\/p>\n
DISCUSSION<\/strong><\/p>\n\n- Academy Creek WWTP EPD Compliance Sampling Inspection Update <\/strong>\u2013 M. Ryals<\/li>\n<\/ol>\n
Mark Ryals presented an update on the Academy Creek Wastewater Treatment Plant EPD Compliance Sampling Inspection that occurred in December 2017.\u00a0 He provided a copy of the resulting letter and report which he had received in late January to the Commissioners for their review.\u00a0 Commissioner Turnipseed briefly discussed the foaming issue with Mr. Ryals, which they had also discussed earlier in the day when the Commissioner had visited the Academy Creek Plant.\u00a0 Commissioner Turnipseed also suggested that a sample be taken and sent to the filter company for evaluation of the performance of the filters.<\/p>\n
\n- Customer Service Call Volume Update <\/strong>\u2013 J. Sellers<\/li>\n<\/ol>\n
Jay Sellers presented the Commissioners with an update on the Customer Service Call Volume.\u00a0 He provided a chart as a visual reference to indicate the progress of the improvement in customer calls being received.\u00a0 He began by giving an update on the details of the data to include that the call volume had more than doubled at the first of this year from the summer of last year and noted that calls volume had increased since the rate changes, billing changes, and payment processing changes occurring in July 2017.\u00a0 Mr. Sellers provided that about 16% of the total number of JWSC customers walk into the lobby each month and that the customer service staff was only able to answer calls in between these walk-in customers. He proceeded to detail the history of monthly call volume for periods since January 2014, and noted the increases in total calls, percentages being answered, and the percentages of failure rate (calls not answered). \u00a0He mentioned that after the rate increase in July 2017 that call volume significantly increased to 6,371 calls per month with only 36% being answered.\u00a0 Mr. Sellers advised that three call center staff persons were hired and trained, and added that since hiring this staff, the 76% failure rate in July 2017 had now been reduced to a 7% failure rate in February 2018, which is expected to drop lower as the call center staff become more experienced.\u00a0 He also mentioned that when call volume has been high, all of the customer service representatives plus the customer service manager and the assistant customer service manager have assisted in taking care of calls which were on hold in the queue. \u00a0When the call volume has been low, the potential is seen for these call center personnel to be able to assist in following up on field work that has been completed to ensure customers are satisfied with the services they have received, as well as other tasks such as doing customer surveys as needed.\u00a0 He continued that the three staff members had been hired as one year temporary positions from January through December 2018 without benefits or paid days off with the intention of proving that the call center accomplishes the mission of increasing the customer service satisfaction level\u00a0 Mr. Sellers recommended to consider within the current budgeting process to make these call center positions permanent effective July 1, 2018, if progress is supported by the subsequent reports and to extend to them all of the benefits as made available to other staff. \u00a0Chairman Elliott noted that not everybody understands how we handle our after-hours calls on occasions, and asked if there could be only one phone number for customers to call after hours.\u00a0 Mr. Sellers advised that the number provided for after-hours calls and daytime calls is the same number.\u00a0 He explained how the after-hours calls are handled and that after hours, option \u201c5\u201d becomes available which if pressed, the call is routed directly to the on-call service which is the \u201c638\u201d number.\u00a0 He added that when someone calls the \u201c261-7100\u201d number and listens to the screener, the press \u201c5\u201d option is thirteen seconds into the call. When this option is selected, the call is routed to the on-call after-hours contracted service who will respond to the call.\u00a0 He noted that it has been discussed to eliminate the \u201c638\u201d number from the bill and online entirely so that people will only dial the \u201c261\u201d number. Chairman Elliott asked if the selection could be moved up the hierarchy in the after-hours calls, and Mr. Sellers noted that for calls after-hours this is the first option provided.\u00a0 During business hours there are options \u201c1\u201d through \u201c4\u201d prior to option \u201c5\u201d, and after-hours \u201c5\u201d is the first option provided, and the initial greeting on the call takes about thirteen seconds.\u00a0 Mr. Sellers mentioned that perhaps it would be better to have the after-hours message direct the caller to hold and transfer them straight to the call service. Mr. Junkin commented that there has been some internal discussion of having JWSC staff coverage for calls in the later hours, at least through the early evening hours of most days, and that if this does become a need it may be discussed in the future.<\/p>\n
Commissioner Stephens commented that he has been pleased with the call response and services he has received for the hospital.<\/p>\n
\n- Arrears Accounts and Cutoff Procedure Update<\/strong> \u2013 J. Sellers<\/li>\n<\/ol>\n
Jay Sellers presented an update on the Arrears Accounts and Cutoff Procedure.\u00a0 He began by noting that as he mentioned at the February 1st<\/sup> meeting, arrears as defined for this purpose is anything over $100 that is a balance forward, i.e. a balance from the previous month which has not been paid and is forwarded to the current month\u2019s bill is the arrears portion. \u00a0He added it was important to note that the delay in getting the cutoff program going has been due to the deposit situation having been unique to the software vendor.\u00a0 Mr. Sellers explained that because we multiplied the deposit times the REU, he wanted to be careful that we did not have the situation where a customer who owed us $499 but had a five REU, five unit duplex, apartment or commercial business would be at risk of being disconnected for something that really wouldn\u2019t put us at a high risk of collection amount, meaning the intent is not to disconnect anybody who owes us $100 or more, but the intent is to disconnect somebody that owes us 100 times the REU for residential or 150 times the REU for commercial, reducing our exposure to bad debt.\u00a0 He gave the example that a multi-unit residential building with ten units should not be disconnected unless their arrears balance is $1,000.\u00a0 This lowers the number of accounts at risk of being disconnected and makes the program more manageable internally since we will be dependent on the availability of staff from other divisions to actually execute the cutoffs, especially in the first month. \u00a0It will require about 20 to 25 staff members collect those work orders at the first of the day in order to have the customer\u2019s cutoff date honored.\u00a0 If there are going to be roughly 200 per day at worst, right now based off the total of 4,313 over 22 days in a working month average, this cannot be accomplished by the five persons working in the Meter Services Division.\u00a0 Mr. Sellers also noted that it is very important to us to not disconnect on Friday over the weekend, and we are not going to cutoff someone in such a way so that they have no service over a holiday.\u00a0 After the first month, cutoffs during each subsequent month will be taken care of by the five service meter technicians.\u00a0 As long as this policy is maintained then there should be a consistent cutoff once we get through the first month; there should continue to be a reduction in the number of accounts in arrears and an increase in the number of payment plans.\u00a0 He noted that we certainly don\u2019t want to disconnect anyone, we would rather them get on a payment plan that is reasonable and line that payment up so that they can pay it over the course of a number of months. Mr. Sellers then provided that the breakdown of accounts in arrears by district is largely unchanged, but in the breakdown by range the bulk of the accounts in arrears are under $1,000, and many of those that are over $1,000 are septic haulers which we just put into this program last month, industrial customers, large commercial and government accounts. He noted that as of this meeting, the 1.5% late fee has not been added to the billing process yet. When added that will create an even greater incentive to pay according to the terms.\u00a0 Earlier in the day, the software vendor advised the options for notice of cutoffs.\u00a0 Mr. Sellers explained that the balance in arrears will appear in red on the bill, an indication to contact JWSC will also be in red, as well as the cutoff date.\u00a0 The late fee function will be turned on, but the late fee only applies to the amount in arrears, and will appear in a separate block.\u00a0 The bill will indicate the amount due and date to pay that amount by, and it will also show the amount due including the 1.5% late fee to be paid if after the due date.\u00a0 Mr. Junkin inquired if the customers who came in and arranged payment plans would be charged the late fee on the amount in arrears if they keep current with their payment plans, and Mr. Sellers advised that would be Mr. Junkin\u2019s decision. Commissioner Browning commented about the process of how to concentrate the efforts in the cutoffs with there being over 4,000 accounts in arrears, and Mr. Sellers responded that since May they have been reviewing the accounts with arrears of $500 and above and have placed a number of those customers on payment plans already. Commissioner Browning noted that the top 19% of the accounts in arrears account for 61% of the total amount owed, and that he would suggest to concentrate the first efforts on that 19%. \u00a0Mr. Sellers advised that they are doing this and that applying the late fee would also add some incentive for those customers to come in and make payment arrangements. \u00a0Copeland inquired about the 400 accounts that are on payment plans and asked if they are part of the top 19%, and if they were removed from the total amount on the list what the total amount of arrears just for those not on payment plans would be.\u00a0 Mr. Sellers responded that they were largely a part of that 19% and noted that their initial focus for payment plans were accounts in arrears for $500 and over.\u00a0 He added that if those accounts on payment plans were backed out of the total, the largest reduction would be seen in that range of accounts owing $1,000 to $5,000, and a fraction of the $100 to $1,000.\u00a0 Commissioner Copeland asked if Mr. Sellers could advise what the total dollar amount of arrears is for the accounts not already on payment plans.\u00a0 Commissioner Stephens advised that he believes that the late fee of 18% APR is too high for the residential customers, for the commercial he feels different, but that if the residential customers are not able to pay their bills already the concern was the penalty making it harder to pay their balances.\u00a0 Mr. Sellers commented that the 22,000 customers who pay their bills as agreed are probably more concerned because they are subsidizing the debt. Commissioner Stephens added that his concern is not so much for those who are becoming in arrears as of today, but expressed strong concern for those who have come in and set up payment plans and already cannot pay their bills. \u00a0Commissioner Browning added commentary regarding 18% APR late fees being added to accounts in arrears as well as $135 charge that is added when their water is cutoff, and he noted that these charges should be tracked to see if there is any indication that these fees could be working against us for future consideration as to if the fees should be kept in place. \u00a0Chairman Elliott questioned if the 1.5% was stated in the Rate Resolution, and John Donaghy confirmed that it was. \u00a0Mr. Junkin commented that he and Mr. Dorminy would check to see if they have the authority to change the late fee without having to do a Rate Structure Resolution change, and also check for any legal issues in case they wanted to do one rate fee for commercial and a different one for residential.\u00a0 Commissioner Browning added that this may look like an aggressive plan to some, but considering the 22,000 customers who do pay their bills on time this is only fair, and he noted that there are various reasons why some people choose not to pay their bills.\u00a0 He commented that it seems like a good plan, it should be monitored for categories where it may not be working, and tweak it in the future if necessary.\u00a0 Regarding the calculations Commissioner Copeland had asked for earlier, Mr. Sellers advised that the total amount on active payment plans was $372,000, with the average debt owed on a payment plan being $918.\u00a0 He offered to provide the range of $500 to $1,000 owed within each district for the Commission with the next report. Commissioner Harvey commented that he agreed with Commissioner Stephens that the added fees and charges would be a barrier for those in arrears to get out of the hole, and asked what happens to the customer who has been on a payment plan set up for two years and has made his payments but could not get out of the hole due to the continued added charges.\u00a0 Commissioner Stephens commented that he could understand the late fees being applied to the principal in arrears, but not to the amounts that customers on payment plans are trying to pay back.\u00a0 It was noted that the Rate Resolution would be looked at for possible changes and that the Commission could vote to make changes to it.<\/p>\nJWSC Liability and Property Insurance Renewal \u2013 Formal Approval Vote Continued:<\/strong><\/p>\nHaving received advice regarding the proposed liability insurance carrier Guard Insurance, Chairman Elliott asked to go back to take the vote on the recommended insurance carrier change.\u00a0 He provided that the attorney who had worked with Guard previously was no longer with the law firm, so they could not obtain his advice.\u00a0 Mr. Dorminy added that Hall Booth Smith is not currently on Guard\u2019s panel, but that should not be a problem.\u00a0 Chairman Elliott confirmed that the motion and second had already been provided and asked for the vote. Motion carried at 7-0-0.<\/u><\/p>\n
Arrears Accounts and Cutoff Procedure Update \u2013 Discussion Continued:<\/strong><\/p>\nChairman Elliott inquired when the cutoffs would begin, and Mr. Sellers advised that the cutoff dates would begin on the next week\u2019s notices and added that the late fees would not apply until 30 days after the billing date for the next week\u2019s statements.\u00a0 He also noted that the cutoffs would be set to be applied to the next billing cycle, but would not actually apply until we bill again. It was confirmed that the late fee will begin to calculate on the first day an account is in arrears, but once an account is on a payment plan this interest is no longer accumulated, and the payment plan is set up for the amount in arrears plus the accumulated late fees up to the date of starting the payment plan. \u00a0The Rate Resolution will be amended as necessary and brought to the Commission at a future meeting for approval. \u00a0Mr. Junkin also clarified that accounts which are set up on payment plans are not allowed to be paid late.\u00a0 If they default on a payment their services will be disconnected, and in order for services to be started back up the account will be required to be paid in its entirety.\u00a0 There was further discussion and clarification of the payment plans and determination of which type payment plan is offered based on the amount in arrears on the customer\u2019s account.<\/p>\n
Public<\/strong> Relations<\/strong> \u2013 J. Sellers<\/span><\/p>\nJay Sellers presented a discussion on the matter of JWSC and public relations.\u00a0 He began by addressing some questions that he has been asked in order to establish some history relating to this discussion item.\u00a0 The first question noted related to the differences and similarities between public relations, public affairs and public education in their relative fields of marketing and advertisement, and he added they are not all the same and we do not do all of them.\u00a0 He continued by explaining that marketing is story telling that is used to strengthen your brand, and we may not be selling cars or houses, but we do have a product and our branding needs to be consistent for the public to trust that our message is honest and whole, it hasn\u2019t always been.\u00a0 Mr. Sellers noted that our present philosophy is that we will be transparent about all things, a situation that puts us on the cover of the newspaper for triumphs and defeats, and that is lately seemingly been in unequal shares.\u00a0 Advertising is a single component of the marketing process; marketing is determining the messages and the visuals that we are going to be using to get our services out to the public and advertising is detailing the specific methods that are going to be used to distribute our marketing messages.\u00a0 He explained that the best way to distinguish the difference between advertising and marketing is to think of marketing as a pie and inside that pie are slices of advertising, market research, media planning, public relations, public pricing, distribution, customer support, sales strategy and community involvement, and added we do some of those things well and not so well, and some of those things we really don\u2019t do at all. He noted that traditional public relations is about media outreach.\u00a0 In our case, we collaborate with the local media to get our message out to the broadest audience about our meetings and the projects that we are doing using their infrastructure and their customer base. Public relations in the digital age enables us to use our own tools such as our website, any e-mail contacts that we have, social media accounts and other digital tools to put out our message instantaneously which can have upsides and downsides plus some unintended consequences especially when there is now the expectation of 24\/7 availability to respond. Mr. Sellers then addressed another question which was how are we reaching out to our customers? He provided that in December 2016 when he was appointed the agency\u2019s first Public Information Officer he began formally creating a Public Information and Customer Relations Standard of Practice document.\u00a0 He added that with the Public Information Committee that met numerous times last year the direction of that document and how we were going to interface with the customer changed many times, and though this is still in development we defined our core values and how we seek to answer the following questions: How does our message enforce public health, transparency, sustainability and resiliency; how can that information be presented in such a way that it can be easily understood without a degree in finance or civil engineering; how can the information be presented in the most timely manner using the most appropriate methods; what quality of life issues can be met by the BGJWSC.\u00a0 Mr. Sellers continued that in the development of our plan we have spent more time and text on the what and who, than we have on the how. \u00a0Traditional media such as print and radio have been considered and budgeted for but we have delayed those as we have developed our core message of communicating the value of BGJWSC to our community especially when we are using the phrase, \u201cThe BGJWSC is the lifeblood of the community.\u201d\u00a0 He added you have heard a lot about that but we haven\u2019t done any advertising, we haven\u2019t done any marketing using that phrase, it\u2019s not out there. As a cost effective means to get the word out succinctly and routinely we started distributing our monthly newsletter called \u201cThe Flow\u201d to every customer along with their September 2017 billing statement, so hopefully all of you have either gotten a copy of the newsletter or have seen that. \u00a0He noted that all of the stories and photos contained in the newsletter have been laid out in house with the only expense for this being $1,600 per month for the bill printer to put them in the envelopes along with the billing statement. Mr. Sellers noted as part of our communications strategy we distribute emergency service related information within minutes of the water outage or the boil water alert via text, e-mail or phone call. A continued survey indicates that many people do still get their local news from the Brunswick News, the Islander and radio, and a majority indicate that they use social media on a daily basis. Mr. Sellers then addressed the question of how are we engaging customers on social media, and provided some facts regarding the public\u2019s use of social media such as Facebook. We go to where the people are because they can\u2019t always come to us when they have a concern, and they are going to talk about us anyways so we might as well have a voice in the discussion. The perception of many in our community is that we are not hearing their concerns. He noted that when he sees something on social media, he brings it to the staff\u2019s attention.\u00a0 Social media helps to bridge the gap.\u00a0 He mentioned that the Commission meetings are now provided live on Facebook and also posted on You Tube after they are over, as well as additional educational videos that will be soon uploaded to those locations. Mr. Sellers continued on to discuss the next question of is social media engagement measurable enough to prove its value.\u00a0 Our staff focus right now is making sure that something matters, what matters most, how can we cut the cost, if it\u2019s not something that is measurable let\u2019s figure out how we can measure it and make sure that we are covering the most ground with the funding that we have.\u00a0 But so much of what we do on social media is not formally measurable. He added that there are Facebook groups where JWSC issues are discussed in a public forum.\u00a0 Chairman Elliott asked if a change in the attitude has been noticed, and Mr. Sellers replied yes and noted some of the public interaction he has had on social media of which has become more positive. He provided that a common concern that is heard regards the Commission meetings being held in the middle of the day and mentioned a couple of reasons they are held at that time is that staff is available during the day without paying overtime, and members of the board may be on other boards which meet in the evening.\u00a0 Mr. Sellers added that the meetings being broadcasted live is giving the people a voice and that people do comment on the videos, and the participation has increased.\u00a0 He then addressed the question of where do we go from here, and noted that he has been reluctant to create advertising expense, even though it has been budgeted for, and commented with his limited experience he can only do so much and added that the time has come to recognize that the good work that JWSC does and the financial needs that we have can be best publicized by having a strategic communications plan that is developed by somebody or a firm that has led an organization through a crisis like what we are facing, especially our financial crisis.\u00a0 We need a long term plan that will define our marketing strategy for decades and give the public confidence that our team can weather any storm and not just be tossed around every time there is a wave. \u00a0He has spoken with local media consultants, as well as some from Jacksonville to discuss quotes and recommendations regarding effective methods of public communication and the distribution thereof.\u00a0 He has also discussed running ads with local news and radio. Mr. Sellers advised that if we are serious about public participation and engagement in understanding the needs we face, now is the perfect time to get guidance from a public relations firm, and once we have a strategy in place all messages we communicate should back up that strategy. He added that it would be helpful to bring in a strategic communications partner now to ensure that we are making a worthwhile investment in communicating the correct message using the correct method every time.\u00a0 Commissioner Stephens commented that he thinks a good job is being done in getting word out on Facebook, and that it is great to get things out to the community and be transparent, but at the same time should be cautious in responding only to valid questions.\u00a0 Commissioner Harvey agreed with Commissioner Stephens, and then referred back to the question regarding board meetings being held in the middle of the day and noted that he has brought this up before with no conclusion as to why this is. He added that since customers have asked this question it should be discussed, and suggested that perhaps having one meeting per month in the evening be considered so that the public can attend. Commissioner Browning discussed Facebook communications and noted that he believes it does not provide more positive results than the services that JWSC provides and commented on customer service and the recent improvements that have been made. \u00a0He added that he believes the back and forth communications on Facebook can be problematic. Commissioner Stephens commented that he does believe Facebook is a good tool to reach the younger generations, and also provided an example of how using Facebook for an inquiry regarding a boil water advisory is a good way for others to find out about the advisory.\u00a0 He reiterated the use of caution in responding to unnecessary comments on Facebook. Commissioner Browning noted that there are good uses for Facebook, yet he is unsure that engaging with customers there is a good idea.\u00a0 Chairman Elliott added that the community uses Facebook as a venue to air complaints and talk about things, and his main concern is when information discussed there is wrong and inaccurate and that we do need to participate to correct that information.\u00a0 He has encouraged Mr. Sellers\u2019 efforts on Facebook to make sure that the correct information is out because the public reads the newspaper and sometimes misinterpret what was said, and then it becomes gossip.\u00a0 Chairman Elliott addressed the matter of having Commission meetings in the evenings and indicated he has no problem with that, however noted that JWSC has held town halls in the evenings and no one shows up to those meetings, so he is doubtful that we will be meeting the community\u2019s needs by moving Commission meetings to the evenings, but he is willing to consider it.\u00a0 Regarding branding, Chairman Elliott commented that we do need to tell our story, but just telling our story and not getting things done is not going to help us, and our actions have to match our words; if we say we are doing something we need to do it.\u00a0 He added that JWSC has not been promoted, as well as he would like, the efforts we have had in doing the SPLOST projects which are moving right along on schedule and does not recall this being noted on social media or in the newspaper. Commissioner Turnipseed noted that he believes the message should be in the product JWSC is providing; everyone in the community gets safe drinking water every day, and every one of our treatment plants are meeting their permits.\u00a0 He added that JWSC has a very good staff who are all working very hard and there are very few complaints compared to the number of customers served, and he noted the community should be aware of the good things our staff does.\u00a0 Commissioner Adams commented that he does not believe communicating on Facebook is necessary, as JWSC does a good job and that should be noted out there, but he advised he would be very careful what was put out there.\u00a0 Mr. Junkin added that he does believe that JWSC should be putting out press releases on the good things that are done, recognizing exceptional employees and the exceptional things they do, but it does need to be communicated in a fashion that reaches a lot of people and there needs to be a plan and a goal in communicating the value of this utility to our community.\u00a0 He added that he believes that right now it would be money well spent to promote communications with the public, and that there are experienced people in the media field who can assist JWSC to getting from where we are to a more solid position in the community.\u00a0 Commissioner Harvey commented that he believes that the service should be what we are doing, and that the improvements in Customer Service have been done well, but that the organization does not need to be built up, it needs to service the customers.\u00a0 The Commission discussion continued to address customer service, accounts in arrears, advertising, social media and communications.<\/p>\n
\n- R & R Capital Projects Update <\/strong>\u2013 T. Kline<\/li>\n<\/ol>\n
Todd Kline presented the R & R Capital Projects Update to the Commission.\u00a0 He referenced the attachments and maps as provided. He noted the details and status of the various projects with construction in progress and those nearing completion, as well as projects in the engineering phase.<\/p>\n
Construction in Progress:<\/u><\/p>\n
Project 232 \u2013<\/u> Phase IIA and Phase III complete. Closing in on finishing Phase II construction is 90% complete.\u00a0 Installation along SR99 is in progress.\u00a0 Commissioner Browning asked about the bullet point noting the JWSC agreement to relocate water main within G-DOT right of way if required due to road widening, and asked if the pipe was already laid along this section.\u00a0 Mr. Kline advised it was, and gave the background history as to this pipe and the possibility of the road widening which would necessitate relocating this water main. Phase I construction is 15% complete; revisions to route and methods of installation necessary due to existing utilities; currently working with Ga Pacific and Seaboard Construction on easement acquisition; additional change orders are pending.\u00a0<\/span><\/p>\nProject 319 \u2013<\/u> Record drawings with signatures to be received; project closeout documents received; final payment complete with $10K retainage held.<\/p>\n
Project 421 \u2013<\/u> Mr. Kline provided photographs of the project locations and project progression with the package for the Commissioners. He noted the sanitary sewer is substantially complete with minor invert work, etc. to be done; storm system substantially complete with box and inlet adjustments, etc. to be done; water system substantially complete with the abandonment of 12\u201d valve & section of main to be done; curb & gutter 90% complete; and roads are 95% complete. Awaiting submission of project closeout documents and Preliminary As-builts for JWSC review.\u00a0 A change order request has been submitted by the contractor and is under City of Brunswick and JWSC review.<\/p>\n
Project 503 \u2013<\/u> Record drawing with signatures to be received. Project close out documents to be received.<\/p>\n
Project 701 \u2013<\/u> Mr. Kline provided a map for visual reference of project completion. \u00a0He noted the project is essentially done to include paving almost complete, and that this is the precursory project to SPLOST phase I which could not happen without this project.<\/p>\n
Project 702 \u2013<\/u> Mr. Kline noted this is the SPLOST Phase I project and that on February 22nd<\/sup> a memo was released announcing to JWSC customers that there was a limited amount of North Mainland capacity once again available. Mr. Junkin advised that for those who had been waiting for capacity to be freed up in this area there was now more than enough capacity for them, but commitments cannot be made for any new large subdivisions as of yet, but more will be known in the next several weeks.\u00a0 Based on normal demand rates, there should be enough capacity for the next two to three years allowing time to finish up on the other portion of the SPLOST North Mainland Sewer Improvements for future capacity.<\/p>\nEngineering in Progress:<\/u><\/p>\n
Project 501 \u2013<\/u> Nothing new to report.<\/p>\n
Project 602 \u2013<\/u> Nothing new to report.<\/p>\n
Project 702 \u2013<\/u> Mr. Kline noted that on the Phase II downstream bids are due on the gravity sewer system evaluation on March 13th<\/sup>.\u00a0 That is where there are specialized contractors, once they are chosen, who will go in and TV and profile the condition of that 30\u201d gravity sewer, and this information has to be had to make an informed decision on how to complete the routing design for Phase II of SPLOST. He noted that on Phase III the preliminary engineering is underway and they are coordinating with Glynn County to finalize the route on Canal Road.<\/p>\nProject 703 \u2013<\/u> Mr. Kline noted that options are being evaluated on the gravity flow.<\/p>\n
Project 704 \u2013 <\/u>Nothing new to report.<\/p>\n
Project 705 \u2013<\/u> Nothing new to report.<\/p>\n
Project 804 \u2013<\/u> Mr. Kline noted that this is a City of Brunswick project of which the pre-bid meeting was held about two weeks prior and the design RFP is due March 2nd<\/sup>.<\/p>\nProject 805 \u2013<\/u> Mr. Kline noted that this is another City of Brunswick project, and the engineering design is in progress.<\/p>\n
EXECUTIVE DIRECTOR\u2019S UPDATE<\/strong><\/p>\nMr. Junkin noted that commendable progress was being made on the SPLOST project and capacity becoming available so that development can resume on the North Mainland. \u00a0He noted that a couple of the Commissioners had inquired about the 2016 SPLOST projects, how they were funded and what was included in the funding, and he provided them with a copy of the SPLOST Resolution that was passed.\u00a0 He explained that staff members are developing a means to more securely review new developments and are working with County staff members to facilitate this. \u00a0Mr. Junkin mentioned that staff is working with Raftelis Financial Consultants on affordability and the Rate Structure; a follow-up meeting is scheduled with them for the next week.\u00a0<\/strong><\/p>\nCHAIRMAN\u2019S UPDATE<\/strong><\/p>\nChairman Elliott had no further update at this time.<\/p>\n
EXECUTIVE SESSION<\/strong><\/p>\nChairman Elliott requested a motion to adjourn the Regular Meeting to enter into Executive Session to discuss litigation, and stated that there would be no vote.<\/p>\n
Commissioner Copeland made a motion seconded by Commissioner Harvey to adjourn the Regular Meeting to enter into Executive Session.\u00a0 Motion carried 7-0-0.\u00a0 <\/u><\/p>\n
Return to Regular Session<\/p>\n
Commissioner Adams made a motion seconded by Commissioner Harvey to return to the Regular Session.\u00a0 Motion carried 6-1-0.\u00a0 (Commissioner Stephens was absent for the vote.)<\/u><\/p>\n
Chairman Elliott questioned when and under what circumstances rights vest.\u00a0 Mr. Dorminy gave an overview of the arguments being made by developers and how the Court has ruled in these situations.<\/p>\n
There being no additional business to bring before the Commission, Chairman Elliott adjourned the open meeting at 5:12 p.m.<\/p>\n
<\/p>\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
For your consideration please read the minutes from the Commission Meeting held on Thursday, March 1, 2018. Commission Meeting Minutes 3-1-18 with Attachments To read the minutes please open or download the pdf from the link above, or you may see more below.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_members_access_role":[],"_members_access_error":""},"categories":[2],"tags":[],"class_list":["post-8597","post","type-post","status-publish","format-standard","hentry","category-commission-meeting-minutes"],"_links":{"self":[{"href":"https:\/\/www.goldenisleslepc.org\/index.php?rest_route=\/wp\/v2\/posts\/8597","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.goldenisleslepc.org\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.goldenisleslepc.org\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.goldenisleslepc.org\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.goldenisleslepc.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8597"}],"version-history":[{"count":0,"href":"https:\/\/www.goldenisleslepc.org\/index.php?rest_route=\/wp\/v2\/posts\/8597\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.goldenisleslepc.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8597"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.goldenisleslepc.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=8597"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.goldenisleslepc.org\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=8597"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}